Last updated: 24th April 2026

Hervey’s (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and share your information when you visit our website or stay with us.

What we collect

We may collect personal information when you:

• Make a booking or enquiry

• Sign up for updates

• Contact us by email or through our website

• Apply to collaborate with us as a creator

This may include:

• Name

• Email address

• Phone number

• Booking details (dates, room type, preferences)

• Payment information (processed securely via third-party providers)

• Social media profiles or audience details (for creator enquiries)

We may also collect non-personal information such as:

• Browser type

• Device information

• Pages visited on our site

How we use your information

We use your information to:

• Manage bookings and enquiries

• Send booking confirmations and important updates

• Respond to messages or collaboration requests

• Send occasional updates or offers (if you’ve opted in)

• Improve our website and guest experience

If you sign up for updates, we may send you emails using Klaviyo. You can unsubscribe at any time using the link in those emails.

Sharing your information

We only share your information when necessary, including with:

• Booking platforms (e.g. our booking engine, Hostelworld, Booking.com)

• Payment providers

• Email marketing provider (Klaviyo)

• Website and analytics providers

We do not sell your personal information.

Cookies and website tracking

Our website may use cookies and similar technologies to:

• Improve site performance

• Understand how visitors use the site

• Support marketing and analytics

This may include tracking through tools like Klaviyo and other analytics providers.

You can control or disable cookies through your browser settings.

Data storage and security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

Your information may be stored securely with trusted third-party providers, including Klaviyo, some of which may be located outside Australia.

Access and updates

You can request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page