Frequently Asked Questions

  • Check in is from 2:00pm
    Check out is by 10:00am

    If you’re arriving early or heading off later, feel free to get in touch and we’ll do our best to help.

  • Reception is open from 7:00am to 8:00pm


    Arriving after reception closes? No stress, we do offer late check in. As long as payment has been taken and we’ve received a copy of your passport in advance, we can arrange your arrival.

  • Yes. For late check in, we’ll need:

    • a copy of your passport sent through beforehand that matches the booking name and card details.

    • Full payment made before arrival

    Once that’s sorted, we can organise your access and get you checked in smoothly.

  • Hervey’s is an 18+ property.
    Dorm rooms are strictly for guests aged 18 to 35 only.
    Private rooms are for guests aged 18 and over.

  • All guests must present a valid passport at check in.
    The credit card used for the booking must match the guest checking in.
    For group bookings, the card needs to match the lead booker.

  • No. We’re a keyless hostel, so there’s no key deposit or bond required.
    All room access is handled through the Goki app, making check in simple and hassle free.

  • No. As Hervey’s is a licensed venue only alcohol bought from the bar can be consumed on site.

  • No. Smoking is not permitted anywhere on site.

  • Yes. All our dorm rooms have a secure locker are provided for each guest.